We want you to be completely satisfied with your purchase from Livina.Shop. If for any reason you are not satisfied, we offer a refund policy to ensure a positive shopping experience. Please review the following guidelines regarding refunds:

  1. Eligibility for Refunds
    • You may be eligible for a refund if you meet one of the following criteria:
      • You received a damaged, defective, or incorrect item.
      • The item you received is significantly different from the product description on our website.
      • You changed your mind about the purchase and wish to return the item(s) in their original condition within the specified timeframe.
    • Refunds are not available for products that have been used, washed, or altered in any way.
  2. Initiating a Refund
    • To request a refund, please contact our customer service team within [number of days] days of receiving your order.
    • Provide your order number, details of the item(s) you wish to return, and the reason for the refund request.
    • Our customer service team will review your request and provide instructions on how to return the item(s) if your request is approved.
  3. Return Shipping
    • You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., damaged, defective, or incorrect item).
    • We recommend using a trackable shipping method to ensure that your return reaches us safely.
  4. Refund Process
    • Once we receive your returned item(s), our team will inspect them to verify eligibility for a refund.
    • If your refund request is approved, we will process the refund to your original payment method within [number of days] business days.
    • Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
  5. Exceptions
    • Some products may not be eligible for refunds due to hygiene reasons (e.g., intimate apparel, swimwear) unless they are damaged, defective, or incorrect.
    • Gift cards, promotional items, and final sale items are not eligible for refunds.
  6. Damaged or Defective Items
    • If you receive a damaged, defective, or incorrect item, please contact us immediately. We may offer a replacement or issue a refund, depending on the circumstances.
  7. Contact Us
    • If you have any questions or concerns about our refund policy, please contact our customer service team at info@livina.shop.
    • Our team is here to assist you and ensure that you have a positive shopping experience with Livina.Shop.